Who we are
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you use the contact form on our site we will collect your name, email address, and/or phone number. We do not sell any of your personal information.
If Akismet is enabled on the site, the contact form submission data — IP address, user agent, name, email address, website, and message — is submitted to the Akismet service (also owned by Automattic) for the sole purpose of spam checking. The actual submission data is stored in the database of the site on which it was submitted and is emailed directly to the owner of the form (i.e. the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message.
Post and post meta data associated with a user’s contact form submission. If Akismet is enabled on the site, the IP address and user agent originally submitted with the comment are synced, as well, as they are stored in post meta.
If you sign up for our newsletter we will collect your name and email address. We do not sell your name or email address. You can also unsubscribe from our newsletter at any time by using the link in the email, or you can email email@example.com.
When official sharing buttons are active on the site, each button loads content directly from its service in order to display the button as well as information and tools for the sharing party. As a result, each service can in turn collect information about the sharing party. When a non-official Facebook or a Pinterest sharing button is active on the site, information such as the sharing party’s IP address as well as the page URL will be available for each service, so sharing counts can be displayed next to the button.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 1 year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
We accept payments through WooCommerce Payments which uses Stripe. When processing payments, some of your data will be passed to WooCommerce and Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please read the privacy pages for WooCommerce and Stripe for additional information.
We use WooCommerce Shipping & Tax and TaxJar to determine the sales tax owed.
For payments with PayPal, Affirm, or Stripe: Purchase total, currency, billing information.
Regarding taxes: The value of goods in the cart, value of shipping, destination address.
For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities.
For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.
For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to the carrier directly or via EasyPost, depending on the service used. For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to EasyPost. We also store the purchased shipping labels on our server to make it easy to reprint them and handle support requests.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics to track the number of visitors to our website. To understand how that data is used please view Google’s Privacy & Terms. You can view how Google safeguards your data here. We enabled the option to do IP Anonymization (IP Masking) in Google Analytics which you can read more about here.
If you want to opt-out of Google Analytics tracking then you can download a browser add-on by following the directions here.
Who we share your data with
We share your data with the following third-party providers:
- Yoast SEO
- WooCommerce Payments
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Location data for a visitor may be collected by website analytics for reporting purposes.
Visitor payments via debit or credit card will be sent to our payment vendor for processing.
Your contact information
If you have any questions, comments, or concerns please email firstname.lastname@example.org or use the contact form on our Contact Us page.
How we protect your data
We employ several security features at the server and/or web hosting level to protect your data:
- SSL protected website
- An endpoint firewall
- A malware scanner
- Two-Factor Authentication
- Applying the latest software updates to protect against exploits
What data breach procedures we have in place
If we are alerted to a data breach within our own systems or from one of our third-party providers, we will start an investigation immediately.
We will notify the affected individuals via email with the following information:
- The type of data breach (such as database improperly accessed, passwords leaked, etc.)
- The number of affected records/data
- Types of affected data
- The actions our customers can take to mitigate their losses and/or protect themselves (such as changing your password or monitoring your credit reports)
- What we as the company intend to do to mitigate the damage done by the breach
- How we as the company intend to prevent the issue leading to the breach from occurring again
What third parties we receive data from
We receive data from the following third-party vendors:
- Yoast SEO